Quality Warranty

Signcomplex provides a warranty for its products in case of defects concerning material used or workmanship of the product. The warranty is valid for a specific period specified under the enclosed Product Warranty Matrix.

"Warranty Period" begins at the original date of product purchase from Signcomplex or an authorized Signcomplex dealer/distributor. Signcomplex will repair or replace defective products covered under this warranty with components of Signcomplex's choice at its own discretion. The warranty is valid on condition that the customer contacts Signcomplex during the warranty period between normal business hours. The complaint will then undergo a reviewing process. Once the complaint is found to be legitimate, the Return Material Authorization (RMA) process is initiated. The RMA form must be filled clearly and legibly prior to approval of return. Only when this process is complete can the product be returned to the seller.

All products should be installed and used in accordance to all necessary and related codes, standards and instructions. The Signcomplex warranty is only valid for Signcomplex manufactured products on condition that the products are properly installed. This includes correct wiring, proper connection to approved components and suitable product working environments. This warranty becomes void and non applicable to products that become defective as a result of neglect, misuse, alteration, or improper installation. This includes but is not limited to exposing the product to non-approved operating environments such as unsuitable temperature, humidity or voltage and improper installation of the product using components that are not approved or are not Signcomplex manufactured products. It is the responsibility of the buyer to read and understand the instructions provided, recommendations, and follow the guidelines for the proper use and installation of any product manufactured by Signcomplex. All related codes and standards provided should be known and observed. The accuracy and completeness of any statements, technical information and recommendations in any form of product literature is not guaranteed and does not form a part of this Warranty and does not in any way constitute a Warranty. The purchaser should therefore determine suitability of the installation process and potential applications independently.

Warranty compensation will be based on "usage factor and time in use", "technology value" and will be pro-rated on this and the information collected via the RMA process.

Product Warranty Matrix

Product 3 years 5 years
Flexible LED strip  
Rigid LED light bar  
LED module  
LED fluorescent tube  
LED downlight  
LED wall washer (projector)  
LED bulb  
LED track light  
Inground LED lamp  
Pool light  
LED garden light  
LED cabinet light  
LED controller  
This Limited Warranty does not cover any defects that occur because of improper installation of any kind; damage caused during shipping to purchaser or beyond; or acts of nature (acts of God). Signcomplex will not cover additional labor costs or Warranty such labor associated with replacement of the product. This Warranty document represents the only express or implied Warranty and no other Warranties exist.  

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